Privacy Policy
Effective Date: Fab 1, 2025
1. Introduction
Welcome to Lena AI, a technology provider specializing in AI solutions and WhatsApp integration for client communication in Egypt. This Privacy Policy explains how we collect, use, and protect your information when you use our services, Lena Will be your property consultant that buys your dream home
2. Information We Collect
We may collect the following types of information:
- Client Contact Information (Name, Email, Phone Number, Business Details)
- WhatsApp Numbers used for AI Integration
- Chat Data (Messages exchanged through our AI system for analysis and improvement)
- Technical Data (Device Information, IP Addresses, Log Data)
3. How We Use Your Information
We use your information for the following purposes:
- To set up and manage WhatsApp AI integrations for clients.
- To improve our AI services and ensure seamless client communication.
- To provide customer support and resolve technical issues.
- To comply with legal obligations and security measures.
4. Data Sharing & Third Parties
We do not sell or rent your data. However, we may share information with:
- WhatsApp (Meta) as part of the integration process.
- Third-party service providers for hosting, security, and analytics.
- Legal authorities when required by law.
5. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. However, no system is 100% secure, so we recommend best practices for clients handling user data.
6. Your Rights & Choices
As a client, you have the right to:
- Request access to the data we store about you.
- Request correction or deletion of your data.
- Withdraw consent for data usage.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Clients will be notified of significant changes via email or through our website.
8. Account Deletion
If you wish to delete your account and associated data, you can do so by:
- Sending an email directly to hr@lenaai.net requesting account deletion
- LenaAI is committed to processing all account deletion requests and removing associated data within 24 hours of receiving the request
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Company Address: 505 Siac Building, ARCHPLAN Square, New Capital, Cairo, Egypt